Shipping & Returns Policy — VictoriamRoas LLC (Marleyshoes™)

Shipping Countries

We currently ship orders to the United Kingdom and the United States only. At this time, we do not ship to countries outside the UK and USA.

Returns

We offer a 30-day return policy for customers in the United Kingdom and the United States. This means you have 30 days after receiving your item to request a return. We accept returns for both defective and non-defective products, provided the item meets our return eligibility requirements.

Return Eligibility

To be eligible for a return, your item must be:

• New, unworn, or unused
• In the same condition that you received it
• With tags attached
• In its original packaging
• Accompanied by a receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

How to Start a Return

To start a return, please contact us at: Help@shoesmarley.com

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

Return Method

Returns must be sent by mail.

Exchanges

We accept exchanges. To request an exchange, please contact us at Help@shoesmarley.com within 30 days of receiving your order. If your exchange is accepted, we will provide instructions on how to return your original item and receive your replacement item.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at Help@shoesmarley.com so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on gift cards. Certain items may also be non-returnable, including custom products, special orders, personalized items, and personal care goods. Please contact us if you have questions about whether your item is eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Refunds are processed within 15 days after we receive and approve your return. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Return Fee

All refunds are subject to a £5 service charge per item to cover transaction fees.

Contact (UPDATED)

For any return, exchange, or shipping questions, please contact us at: Help@shoesmarley.com

VictoriamRoas LLC (Marleyshoes™) Thirty North Gould Street, Suite R Sheridan, WY 82801 United States